Privacy policy

TALKK Web Design Studio (ABN 92 646 079 226) is a small design and development studio in Byron Bay, NSW. This policy explains what personal information we collect through talkk.com.au, why we collect it, and what we do with it. We handle personal information in line with the Australian Privacy Principles.

What we collect

When you contact us, we collect what you choose to give us:

• From our enquiry and brief forms: your name, email address, business name, website, budget, platform and a description of your project.
• When you book a call through Cal.com: your name, email address and any notes you add to the booking.
• When you email or call us: whatever you include.

When you visit the site we also collect some information automatically, through Google Tag Manager: the pages you view, your browser and device, roughly where you are, and how you arrived, including the campaign details and click id that come with a Google or Meta ad. If you send us an enquiry, those campaign details are attached to it so we know which ad or page brought you here.

How we use it

• To reply to your enquiry, prepare a quote and run your project.
• To send invoices and keep business records.
• To understand how the site is used and which of our ads lead to enquiries.
• To show our ads to people who have visited the site, through Google and Meta advertising.

We do not sell your personal information.

Cookies, analytics and advertising

We use Google Analytics, Google Ads and the Meta Pixel. These set cookies or similar identifiers in your browser. You can block or delete cookies in your browser settings, opt out of personalised Google ads at adssettings.google.com, manage Meta ad preferences in your Facebook or Instagram settings, and install the Google Analytics opt-out add-on.

Who we share it with

We share personal information only with the services that help us run the studio: Vercel, which hosts this website; Resend, which delivers form submissions to our inbox; Cal.com, which handles bookings; and Google and Meta for analytics and advertising. Some of these providers store data outside Australia, including in the United States.

How long we keep it

We keep enquiries and project records for as long as we need them to work with you and to meet our tax and business record obligations, and we take reasonable steps to keep them secure.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing hello@talkk.com.au or calling 0466 362 150. If you have a concern about how we have handled your information, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.